Privacy Policy

Privacy Policy for Herbiall Pakistan

Last Updated: August 8, 2025

Welcome to Herbiall Pakistan ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at herbiallpakistan@gmail.com.

This Privacy Policy applies to all information collected through our Shopify store and any related services, sales, marketing, or events.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you place an order, or otherwise when you contact us.

The personal information we collect includes the following:

  • Contact Information: Your full name, delivery address, email address, and telephone number. This information is essential for processing and delivering your order.

  • Order Information: Details about the products you purchase.

We do not collect or store any financial information like credit card numbers, as all payments are handled via Cash on Delivery (COD).

2. HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the following purposes:

  • To Fulfill and Manage Your Orders: We use your information to process your order, confirm your purchase, arrange for shipping, and deliver the product to your doorstep. Our courier partners will use your contact details to coordinate the delivery.

  • To Communicate With You: We may use your contact information to send you details about your order, delivery updates, and to respond to your inquiries and support requests.

  • For Marketing and Promotional Communications (with your consent): We may use your email address to send you information about new products, special offers, and other updates. You can opt-out of these communications at any time.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share your information with trusted third parties to the extent necessary to run our business and fulfill your orders. This includes:

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.

  • Courier and Delivery Services: We share your name, address, and phone number with our third-party courier partners to facilitate the delivery of your order.

  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal processes.

We will not sell, rent, or trade your personal information to any other third party.

4. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures. We work with trusted platforms like Shopify that implement robust security measures to protect your data. However, please remember that no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. YOUR PRIVACY RIGHTS

You have the right to review, change, or request the deletion of your personal data at any time. If you wish to do so, please contact us at herbiallpakistan@gmail.com.

6. POLICY FOR MINORS

We do not knowingly solicit data from or market to children under the age of 18. By using this store, you represent that you are at least 18 years of age.

7. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The updated version will be indicated by a "Last Updated" date. We encourage you to review this policy frequently to be informed of how we are protecting your information.

8. CONTACT US

If you have questions or comments about this policy, you may email us at herbiallpakistan@gmail.com.