Terms and Conditions

Terms of Service for Herbiall Pakistan

Last Updated: August 8, 2025

Please read these Terms of Service ("Terms") carefully before using the Herbiall Pakistan website (the "Service") operated by us. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By placing an order, you agree to be bound by these Terms.

1. GENERAL

Herbiall Pakistan provides an online platform to purchase natural, handmade hair care products. All products are sold exclusively within Pakistan.

2. PRODUCT INFORMATION

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the store. However, we do not guarantee that the descriptions will be completely accurate, current, or error-free. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

3. ORDERING & ACCEPTANCE

  • Order Placement: When you place an order, you are making an offer to purchase the product(s) in your cart.

  • Order Confirmation: After you place an order, you will receive an automated email confirmation. This email does not constitute acceptance of your order. You may also receive a confirmation call or message from our team to verify your order details and delivery address. Your order is only confirmed after this verification step.

  • Right to Refuse: We reserve the right to refuse or cancel any order for any reason, including but not limited to: unverifiable delivery information, product unavailability, or errors in product pricing.

4. PAYMENT

All payments are to be made via Cash on Delivery (COD).

  • You are required to pay the full amount of the order in cash to the courier representative at the time of delivery.

  • Please ensure you have the exact amount ready to avoid any inconvenience.

  • Refusal to pay at the time of delivery will result in the cancellation of your order. We reserve the right to refuse future service to customers who refuse to pay for a confirmed order upon delivery.

5. SHIPPING AND DELIVERY

  • Territory: We currently only ship to addresses within Pakistan.

  • Delivery Time: We aim to process and dispatch orders promptly. Estimated delivery times will be communicated to you upon order confirmation but usually takes 2-3 days. However, these are estimates and we are not liable for any delays caused by the courier company or other circumstances beyond our control.

  • Shipping Charges: Shipping charges, if any, will be clearly displayed at checkout.

  • Responsibility: It is your responsibility to provide a complete and accurate delivery address and contact number. We are not responsible for delivery issues arising from incorrect information.

6. RETURNS AND REFUNDS

Due to the nature of our products and the Cash on Delivery model, our return policy is as follows:

  • No Returns on Opened Products: For hygiene reasons, we cannot accept returns on any products that have been opened or used.

  • Damaged or Incorrect Products: If you receive a product that is damaged or incorrect, please do not accept it from the courier. If you have already accepted it, you must contact us at herbiallpakistan@gmail.com within 24 hours of delivery with photographic evidence of the damage or issue. We will arrange for a replacement.

  • No Cash Refunds: We do not offer cash refunds. In the event of a valid return (for a damaged or incorrect item), we will provide a replacement of the same product.

  • No Returns on Change of Mind: We do not accept any returns on the basis of change of mind of the customer.

7. INTELLECTUAL PROPERTY

All content published and made available on our store, including text, logos, images, and product descriptions, is the property of Herbiall Pakistan. You are not permitted to use, copy, or distribute this content without our express written permission.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Herbiall Pakistan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of our products or service.

9. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

10. CONTACT US

If you have any questions about these Terms of Service, please contact us at herbiallpakistan@gmail.com.